Parent/Guardian Concern Process
Level 1
Teacher
Most issues are able to be resolved by having a conversation with your child’s teacher.
- Schedule a meeting to address the concern.
- Make sure you talk about the best possible solutions to support the student.
- If you are unable to resolve the concern with the teacher, escalate to level 2.
Level 2
Administrator
Sometimes, it’s helpful for the family and the teacher to involve an administrator in the conversation.
- Schedule a meeting with the Assistant Principal or Principal at your child’s school.
- For students with IEPs, a Supervisor of Special Education and Gifted Services will become involved.
- Once again, talk about the best possible solutions to address your concern. It’s important for all parties to approach the conversation with an open mind.
- If you are unable to resolve the concern with an administrator, escalate to level 3.
Level 3
Grade Level Support/Supervisors
The School District of Lancaster has a Family Concerns team to help families navigate concerns that have not been resolved by working with either a teacher or a school leader. For students with IEPs, often a Supervisor of Special Education and Gifted Services will become involved.
- Schedule a meeting with the Family Concerns team. These central administrators support school principals.
- Elementary Schools – Terry Martin, Assistant Director of Student Supports and Services
- Middle Schools – Dr. Camille Hopkins and Dr. Josiah Keene, Director of Schools
- High School – Chris Lopez, Assistant Superintendent of Student Services
- Explain the ongoing concern, including the outcome of conversations with teachers and administrators in levels 1 and 2.
- If the Family Concerns team is unable to resolve the concern, they will escalate to level 4.
You can contact the Family Concerns team directly at 717-291-6214 or via the form below.
Level 4
Executive
At this level, the Assistant Superintendent of Student Services becomes involved in addressing ongoing concerns.
- The Assistant Superintendent of Student Services will contact the parent/guardian.
- Work with the Family Concerns team to explain the ongoing concern and the efforts made to resolve the concern in levels 1-3.
- If the concerns persist, the Assistant Superintendent will escalate to level 5.
Level 5
Superintendent
The superintendent is the final level in addressing a family’s concern. The superintendent will review all relevant facts and the steps taken to resolve the concern by all parties in levels 1-4, so it is important that every effort be made to resolve the concern prior to this step. The superintendent will make a final determination to address the concern with the parent/guardian.